Will a human-centred design approach offer a solution to elevate pressure on Irish Healthcare services? This study analyzes and identifies what is causing a strain on Irish Healthcare services and how experts can easily adapt new products or technology into the medical domain. The design process selected uses the participatory method, focusing on the end-user and offers great opportunities to uncover problem areas and suggest potential solutions. As the seriousness of the COVID-19 became apparent in March 2020, the response of the Irish Healthcare system resulted in staff and resources being diverted from existing services and allocated to fight against the virus. A high proportion of deaths occurred as patients received insufficient care and attention during the early days of the pandemic (Kennelly et al., 2020). Many services have struggled to manage and provide continued high-quality care and support to their patients, with constant pressure felt by staff. This study aims to determine how such pressure can be relieved in order to optimise Healthcare Services in Ireland.
The definition of Healthcare Services is broad, and for this study, particular attention is being paid to the pharmaceutical environment and what role the pharmacist takes in our medical needs. Is there an opportunity or gap in service needs that can be optimised to provide pharmacy services differently?Potentially through the means of design, the service they provide can be made more efficient and cost effective. By completing interviews and observations, the aim is to investigate this area and gain a better understanding of the types of pharmacy users and their interactions with pharmacies. The aim is to support the user in completing tasks and to support the business in achieving their targets. By inviting users and stakeholders to a co-design workshop, this will enable them to contribute to conceptual designs and give their valuable insights and feedback. A low-fidelity solution will be created as a pilot in early prototyping sessions, with changes being made before testing a high-fidelity prototype.
The research carried out raises serious questions about the stability of Irish Healthcare and it’s services, especially as the pandemic worsens. A human-centred design approach will integrate a combination of perspectives; those whose activities will be affected by a design outcome and those who can offer expert opinion regarding the activity the design will support. The goal of this research would be to achieve a solution that supports Irish Healthcare Services on a nation-wide level of emergency should a medical threat of this calibre arise in the future.
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